If you are not satisfied with any product or service we have supplied please get in touch with us at firstname.lastname@example.org or give us a call to discuss how we can resolve your concern to your satisfaction.
Requests for refunds related to returned goods will be processed on receipt of the product – it typically takes 3-5 working days for the funds to credit to your original payment method.
Under the Distance Selling Regulations if you make a purchase online or by telephone you have the right to cancel your order. Requests for refunds for cancelled orders must be made within 14 days of placing the order. It is your responsibility to send this request for a refund in writing to email@example.com
All returned item(s) must be undamaged, unopened and in their original packaging.