Troubleshooting Your Wegovy Pen

Tips for a Smooth Experience

To keep your pen working perfectly for all 4 doses, follow these golden rules:

• Prime Once Only: Only perform the "flow check" (priming) when you start a brand new pen. Over-priming every week will waste medicine, and you won’t have enough left for your 4th dose.

• Store with Care: Keep your pen in its original box to protect it from light and dust. Avoid carrying it loose in a bag where debris can jam the mechanism.

• Needle Safety: Always attach a new needle before dialing your dose.

  • Never reuse needles; this causes blockages, contamination, and painful injections.

  • Remove the needle immediately after your injection to prevent medicine from leaking out.

• Handle Gently: Never force the dose knob. If it feels stuck, there is usually a simple reason (like a blocked needle).

Solving Common Pen Problems

1. The dose knob is hard to push down

• The Cause: Often a blocked or bent needle, or debris in the button.

• The Fix: 

  • 1. Wipe the pen and blow away any visible dust. 

  • 2. Remove the old needle and attach a new needle straight on, firmly. 

  • 3. Turn the dose knob back to '0' and press gently to release any built-up pressure.

  • 4. Perform a flow check (prime) to ensure the needle is clear.

  • 5. When injecting, press the button slowly - hold for 10 seconds until the counter returns to '0'.

2. The dose knob won't turn or feels jammed

• The Cause: The pen may have internal pressure or the needle isn't attached correctly.

• The Fix: 

  • 1. Slowly turn the knob back to '0' using light pressure. 

  • 2. Check that your needle is screwed on straight and the inner needle isn't bent.

  • 3. If it still won't turn, try a fresh needle and a quick flow check.

3. No drop of liquid appears during the flow check (Priming)

• The Fix: 

  • 1. Ensure the needle is screwed on tight. 

  • 2. Try a new needle - the one you are using may be defective or blocked. 

  • 3. You can repeat the flow check up to two times. If no drop appears after the second try, do not use the pen.

4. I can't dial my last (4th) dose

• If you have used 4 doses: The pen is empty. It is normal for a tiny amount of liquid to remain in the reservoir that cannot be dialed; this is an intentional safety feature. Dispose of the pen safely.

• If you have doses left but it won't dial: Replace the needle with a new one, perform a flow check, and try again. Ensure you aren't trying to dial past the remaining medicine in the pen.

5. The rubber seal at the tip is bulging or broken

• The Cause: This usually happens if you try to dial or press the pen without a needle attached, or if the needle is badly bent.

• The Fix:

  • Slight bulge: Attach a new needle, turn the dose to '0', and press the button gently to "reset" the pressure.

  • Severely broken or seal popping out: Do not use the pen. Contact us at Quick Meds.

6. Medicine is leaking during the injection

• The Cause: The needle may be loose, or you may have pulled the pen away from your skin too quickly.

• The Fix: 

  • 1. Ensure the needle is screwed on straight and tight. 

  • 2. Make sure to hold the pen against your skin for a full 10 seconds after the dose counter hits '0'. 

  • 3. Note: If you lose a significant amount of liquid, keep a record of it so you can order your next pen in time.

7. I see air bubbles in the pen

• Don't panic: Small air bubbles are perfectly normal and safe. Because this is a subcutaneous injection (under the skin) and not into a vein, a tiny bubble will not harm you.

• The Fix: Keep the pen upright, tap it gently to move the bubbles to the top, and ensure you perform your flow check correctly before your next dose.

Still need help?

If your pen is still not working or you are worried you have missed a dose, we are here to help.

Contact Quick Meds: 📧 [email protected]